Accessibility Statement

This accessibility statement applies to Kelsi, run by Kent County Council.

The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet provide advice on making your device easier to use if you have a disability.

Feedback and contact information

Please contact us if you have an accessibility query including:

• If you are experiencing issues with accessing information or using the website
• If you find an accessibility problem not listed on this statement
• If you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

If you need information in an alternative format, such as braille or a language other than English:

• Email: alternativeformats@kent.gov.uk
• Call: 03000 421 553.

An English-speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Complaints process

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.

If you find something that does not work that we missed, remember to contact us.

The content listed below is non-accessible for the following reason(s):

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so.

Website Design

Disabling CSS shows an extra form input that does not have any purpose, and is not visible when CSS is enabled. There is also a rectangular box at the bottom of the page (HotJar iframe). (WCAG: 1.3.2, 2.4.3, 4.1.2)

We are working to fix this issue by September 2021.

Form

There is a text form input that is hidden and cannot be accessed by the user unless CSS is disabled. It provides no apparent purpose or functionality. (WCAG: 1.3.1, 1.3.2, 2.4.3, 3.3.2, 4.1.2)

We are working to fix this issue by September 2021.

Web Languages

iFrame elements do not have title attributes. (WCAG: 2.4.1, 4.1.2)

We are working to fix this issue by September 2021.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now.

Documents and PDFs

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We will be ensuring that any newly published content is accessible and are working to either fix accessibility issues with existing documents that have been published since 23 September 2018 or provide an accessible alternative.

Videos

The accessibility regulations do not apply to video content published before 23 September 2020.

All video content published from 23 September 2020 will meet accessibility requirements and we are working to make older video content accessible where possible.

Third-Party Content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the third party to improve its accessibility. This may include:

• Links to non-KCC websites
• Content/functionality on our website
• Content hosted on other websites, such as social media sites.

Some of our third party partners publish their own accessibility statements:

• Facebook - Facebook Accessibility Statement

Preparation of this accessibility statement

This statement was prepared on 9 March 2021. It was last reviewed on 5 June 2024.

This website was last tested on 22 May 2020. The test was carried out by Kent County Council.