Parent Consultation Line

The Parent Consultation Line is for parents to access a free 30 minute telephone or video consultation with an educational psychologist to discuss issues regarding their children’s wellbeing and/or learning that are causing concern. The aim of this service is to support parents and carers in finding ways forward and possible solutions through a joint problem solving conversation.

Topics or areas that parents and carers may wish to discuss might include:

• Social and emotional issues
• Concerns about learning
• Family relationships
• Concerns about behaviour
• Daily routines including sleep

If you consider a parent or carer would benefit from this service please ask them to send an email to kepscommunitysupport@kent.gov.uk and to include the following information:

• name;
• phone number;
• convenient time to call (morning or afternoon)
• their child’s education phase e.g. early years, primary school, secondary school;
• a brief description of what they wish to discuss.

We ask that parents themselves contact the service as opposed to professionals doing so for them. This is to ensure that when we make contact it is with the parents consent.

We will do our best to respond within 10 working days but this may be subject to availability.

Please note that due to capacity, educational psychologists will not be able to discuss EHCP applications.